Van der Valk Hotel Arnhem

About us

General Conditions

On this page you can find all conditions that apply during the course of a reservation and during a stay at Hotel Arnhem. If you have any questions, comments or suggestions, please contact the management via phone number  +31(0)26 482 11 00. We wish you a wonderful stay and are looking forward to welcoming you again in the future!

Cancellation conditions

Cancellation conditions individual room reservations:
In case of cancellations up to 24 hours prior to the date of arrival (2 PM) no costs are charged. If you cancel within these 24 hours, 100% of the accommodation price is charged.

Cancellation conditions group and conference room reservations:
You can cancel free of charged up to 2 weeks prior to the date of the activity. After this date, we have no other option than to charge 60% cancellation costs. In case of cancellation within 24 hours prior to the activity date or in case of a no-show, we charge 100% cancellation costs.

Change in group size

Changes of the number of people mentioned in the program confirmation are accepted up to 24 hours prior to the meeting. Hotel Van der Valk Arnhem uses the most recent specified number of people, if she doesn't hear anything from the principal.

More than 1 month prior to the effective date you can cancel free of charge
More than 14 days prior to the effective date: 15% of the booking value
More than 7 days prior to the effective date: 35% of the booking value
More than 3 days prior to the effective date: 60% of the booking value
More than 24 hours prior to the effective date: 85% of the booking value
Less than 24 hours prior to the effective date: 100% of the booking value

Smoking Policy

Van der Valk Hotel Arnhem is a smoke free hotel. It is not permitted to smoke at the hotel rooms or in public areas such as the lobby, restaurant and bar. If our guests don't comply with these rules, we have no other option than to charge costs.

Of course smoking is permitted on the terrace. In addition, we have placed ashtrays near the main entrance.

Pet regulations

Pets are more than welcome at Van der Valk Hotel Arnhem (if leashed), in the public areas. In the rooms, only dogs are allowed (supplement € 15.00 per dog per night). In addition, we permit a maximum of 2 dogs per room. It is not permitted to leave the dog alone in the room.

Around the hotel you'll find beautiful hiking trailes where you can welk your dog.

Lost and found policy

Objects that are found in the public areas of the hotel or in the rooms or handed to our front desk, are treated as described in the Uniform Hospitality Conditions:

16.1 - In the building and its appurtenances, objects that are lost or left behind and subsequently found by the guest, should be given to the hospitality company in due time.
16.2 - The hospitality company will be come the owner of objects of which the beneficiairy has not contacted the hospitality company within one year after it was found and returned.
16.3 - If the hospitality company sends items, left behind by the guest, to the guest, this shall occur at the expense and risk of the guest. The hospitality company shall never be required to send these items..

Uniform Conditions of the Hospitality Industry

To all agreements entered into by us, the Uniform Conditions of the Hospitality Industry (Uniforme Voorwaarden Horeca, UVH) shall apply.

Click here for a direct link to the conditions.