Hotel Arnhem is open!

Van der Valk Hotel Arnhem is open for hotel guests and guests from outside! In view of the stricter measures, we have had to redesign our activities. On this page, we would like to inform you further about our working methods. We kindly ask you to take our measures into account and look forward to welcoming you!

View our taken measures


 

Food and beverage

Restaurant 'De Veluwe' and Bar Brasserie 'West-End' are open daily!

Hotel guests

  • The maximum number of 30 people in one room does not apply when all guests present are hotel guests. This means that we only reserve our restaurant for hotel guests during breakfast and dinner. 
  • Our table layouts have been adapted to guarantee the 1.5 meter measures and of course we follow the guidelines of the RIVM.
  • Our restaurant is open for hotel guests from 07:00 - 22:00 for an extensive breakfast buffet, tasty lunch or delicious dinner.
  • Our Bar Brasserie is open to both hotel guests and outside guests on weekdays from 9:00 am to 10:00 pm and on weekends from 10:00 am to 10:00 pm.
  • Room service can be ordered until 10 pm

Outside guests

  • The maximum number has been adjusted to 30 people per room. This means that we can accept a limited number of reservations. Reservations are currently only possible by telephone via our reception staff +31 (0) 26 482 11 00.
  • Our restaurant is exclusively reserved for hotel guests during breakfast and dinner. We would like to welcome you in our Bar Brasserie from 9:00 am to 10:00 pm during the week and from 10:00 am to 10:00 pm at the weekend.
  • We receive groups of up to 4 people at one table. More than four people are only allowed for groups that form a joint household. If this is not the case, you will be placed at multiple tables.
  • We ask our guests to complete a triage form upon arrival in connection with the source and contact investigation. These forms will be destroyed after 14 days and will only be provided at the request of and to the GGD.
  • We kindly ask you to wait 1.5 meters apart until our hostess or host shows you a table.
  • We kindly ask you to disinfect your hands upon arrival.
  • We kindly ask you to keep 1.5 meters away from our guests and employees during your visit.
  • We kindly ask you to follow the indicated walking routes.

We follow the urgent advice to wear face masks in all public areas. Our employees wear mouth masks, but we do not oblige our guests to follow this advice. You are welcome!


 

Hotel facilities

Our hotel facilities are open!

  • In connection with possible source and contact research, we are obliged to ask a number of questions to all our guests. Due to the number of questions we have to ask, check-in may take longer than you are used to. We kindly ask for your understanding.
  • We use time slots in order to spread the number of guests during the breakfast buffet. This allows us to limit crowds at the buffet and give our guests ample opportunity to distance themselves from each other and our employees. During check-in, our reception staff will reserve a time slot for breakfast in consultation with you.
  • If you wish to have lunch and / or dinner in our restaurant or hotel bar, we advise you to make a reservation with our reception staff. Due to the measures already announced, we have a limited capacity.
  • Our food and beverage outlets must close at 10 PM. We kindly ask you to take this measure into account.
  • Our fitness room and wellness area are open to hotel guests. If you wish to use these facilities, you must reserve a time slot. At our reception there are registration lists where you can make your own reservation. Our reception staff will be happy to provide you with a key card.

We follow the urgent advice to wear face masks in all public areas. Our employees wear mouth masks, but we do not oblige our guests to follow this advice. You are welcome!


 

Meetings and gatherings

We are happy to facilitate your meeting or gathering for a maximum of 30 people!

  • Our room configurations are adjusted at a distance of 1.5 meters so that you can meet safely and securely. View our room setups with a distance of 1.5 meters here. Our sales staff will be happy to discuss the options with you. Contact us via telephone number +31 (0) 26 203 05 10.



 

Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

The Van der Valk family